Return Policy

Last updated: November 27, 2025

Overview

At Arthandmade, we take pride in creating custom furniture that meets your exact specifications. Because each piece is made to order specifically for you, our return policy differs from standard retail policies. This policy outlines the circumstances under which returns, exchanges, or refunds may be available.

Custom Furniture Policy

All furniture pieces are custom-made to your specifications, dimensions, and design preferences. As such, custom furniture orders are generally final once production has begun. However, we are committed to ensuring your satisfaction and will work with you to resolve any issues.

Before Production Begins

If you need to cancel or modify your order before production begins, please contact us immediately. Cancellations made before production starts may be eligible for a full refund of your deposit, minus any design fees that have already been incurred.

After Production Begins

Once production has commenced, cancellations are subject to fees based on materials purchased, labor invested, and the stage of completion. We will provide a detailed breakdown of any cancellation fees before processing your cancellation request.

Defective or Damaged Items

If your furniture arrives damaged or contains manufacturing defects, we will repair or replace the item at no cost to you. Please contact us within 48 hours of delivery to report any damage or defects. We may request photographs to assess the issue.

Inspection Period

Upon delivery, please inspect your furniture immediately. Report any visible damage, defects, or discrepancies within 48 hours. We will arrange for inspection and determine the appropriate resolution, which may include repair, replacement, or refund.

Warranty Coverage

All custom furniture comes with a warranty covering defects in materials and workmanship. Warranty terms are specified in your project agreement. Warranty claims are handled separately from returns and may include repair or replacement at our discretion.

What Is Covered

Our warranty covers structural defects, material flaws, and workmanship issues that occur under normal use. This includes issues such as joint failures, material delamination, or finish defects that are not the result of misuse or accidents.

What Is Not Covered

The warranty does not cover damage resulting from misuse, accidents, improper care, normal wear and tear, or modifications made after delivery. Natural variations in wood grain, color, and texture are not considered defects.

Refund Policy

Refunds are available in limited circumstances as outlined in this policy. Refund eligibility depends on the timing of the request and the specific circumstances of your order.

Full Refunds

Full refunds may be available if cancellation occurs before production begins, or if we are unable to fulfill your order due to circumstances beyond your control. Refunds will be processed to the original payment method within 14 business days.

Partial Refunds

Partial refunds may be available for cancellations made after production begins but before completion. The refund amount will reflect materials and labor costs already incurred, as well as any non-refundable deposits specified in your agreement.

Return Process

If you believe you are eligible for a return, please contact us to initiate the process. We will review your request and provide guidance on next steps.

Return Authorization

All returns must be authorized by us in advance. Unauthorized returns will not be accepted. To request a return authorization, contact us with your order number, reason for return, and any supporting documentation or photographs.

Return Shipping

For approved returns, you are responsible for return shipping costs unless the return is due to our error or a defective item. We recommend using insured shipping with tracking. Items must be returned in their original condition and packaging when possible.

Exchanges

Due to the custom nature of our furniture, exchanges are generally not available. However, if you are not satisfied with your piece due to a manufacturing error or defect, we will work with you to find an appropriate solution, which may include repair, modification, or replacement.

Modifications and Adjustments

If your furniture does not meet your expectations but is not defective, we may be able to make modifications or adjustments. Contact us to discuss available options. Modification fees may apply depending on the nature and extent of changes requested.

Timeline for Returns

Return requests must be submitted within the timeframe specified in your project agreement, typically within 30 days of delivery for non-custom items or immediately upon discovery of defects. Late return requests will be evaluated on a case-by-case basis.

Special Circumstances

We understand that special circumstances may arise. If you experience an issue not covered by this policy, please contact us. We are committed to finding fair and reasonable solutions that work for both parties.

Care and Maintenance

Proper care is essential to maintaining your furniture's beauty and longevity. While our furniture is built to last, following care instructions helps ensure optimal condition and may affect warranty coverage.

General Care Guidelines

Use coasters and placemats to protect surfaces from heat, moisture, and scratches. Clean with appropriate products recommended for your specific finish. Avoid placing furniture in direct sunlight or near heat sources for extended periods.

Professional Maintenance

We offer professional maintenance and refinishing services to keep your furniture looking its best. Regular professional care can extend the life of your pieces and maintain their value.

Dispute Resolution for Returns

If you have concerns about a return or refund decision, we encourage you to contact us directly to discuss the situation. We are committed to finding fair and reasonable solutions.

Internal Review Process

All return and refund requests are reviewed by our management team. We consider all relevant factors, including project specifications, condition of items, and circumstances of the request.

Mediation

If we cannot reach a mutually acceptable resolution, we may suggest mediation through a neutral third party. This process helps both parties find common ground without the expense and time of formal legal proceedings.

Special Considerations

Certain circumstances may affect return eligibility and should be discussed during your initial consultation.

Built-in Furniture

Built-in pieces are permanently installed and cannot be returned in the traditional sense. However, we will address any defects or issues through repair, modification, or other appropriate remedies.

Special Orders

Items made to unusual specifications or with rare materials may have different return policies. These will be clearly outlined in your project agreement before work begins.

Final Sale Items

Occasionally, we may offer items on a final sale basis, which will be clearly marked. These items are typically non-returnable unless defective.

Documentation Requirements

To process returns or warranty claims, we may require documentation such as photographs, original receipts, project agreements, or other relevant materials. Please keep all project documentation in a safe place.

Contact Information

For questions about returns, refunds, or this policy, please contact us at:

Arthandmade
342 Craft Avenue
Design District, Seattle, WA 98101
Email: info@arthandmade.world
Phone: +1 (206) 555-0147